Automation refers to the use of AI/ML, business rules, multi-step decision-making, orchestration, decision-making robots, and other techniques and technologies, to make decisions and implement planned decision-making processes. Automating operational decisions is key to improving business productivity, improving accuracy, and making the right decisions at the right time. Automating day-to-day decisions can change not only operational efficiency but also the quality of customer service, which can significantly increase profits. Thus, decision automation systems can also help automate all or part of a specific decision-making process.
Automation is provided by algorithms (rules, predictions, constraints, and logic that determine how a decision is made). Automated decision-making systems choose between predefined business rule-based and learning-for-results-based alternatives. While there is a wide range of applications, the three most common uses are: make workflow smarter by dynamically adapting to incoming media, make the workflow responsive to errors, and ensure compliance with regulatory or contractual requirements.
Automating decision-making is like automating any other business process: you code a set of rules that create a connection between your data and how a decision is made. In a healthy organization, the experience gained is captured as criteria, which can then be automated through decision-making. Adopting a decision-driven approach shifts the focus from processes, applications, and systems to pragmatic business results. A solution-driven approach allows organizations not only to identify and model these decisions and their associated requirements in terms of data, information, and dependencies on other decisions, but also allows them to manage, execute decisions, and take actions after a decision is made. As well, solutions can be programmed directly into automation applications and are typically designed for scale— to make large volumes of decisions in real-time.
But what solutions can we automate and what artificial intelligence can actually provide? Usually, we don't leave the decision to the computer right away. First, we need to understand what these decisions require in terms of data, information, and systems. The rules used in decision automation and the assumptions that link the data to the decision automation system ultimately determine the quality of the solution. Combining these predictions with rule-based decision-making automation can increase efficiency.
Decisions can also be made based on external system data such as allocation rules, transfer dates, or packaging metadata. Whether you are selling directly to a consumer or under a wide variety of conditions (such as different geographic regions, times of day, or weeks of the year), or if external factors (such as weather) are affecting your business, decision automation can be good.
In some difficult situations, business rules and data usage practices need to work together to automate decision-making. When making a decision, the system is designed to ensure that only anomalies require some form of human intervention or manual handling.
Although many companies can benefit from artificial intelligence and decision automation in one form or another, many companies will lack the infrastructure or technical knowledge to effectively use such systems. Decision automation is not suitable for all businesses, but if you have a lot of data and intensive business processes involving repetitive and predictable tasks, then you might be an excellent candidate.
Since 2007, Originate has been a leading digital innovation company composed of seasoned entrepreneurs and top software engineers. From startups to the world’s largest enterprises, Originate accelerates businesses with a value-driven approach to automation.
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